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class="post-57961 post type-post status-publish format-standard hentry category-metrologi tag-metrologi ast-article-single" id="post-57961" itemtype="https://schema.org/CreativeWork" itemscope="itemscope"><div class="ast-post-format- ast-no-thumb single-layout-1"><header class="entry-header "><h1 class="entry-title" itemprop="headline">Contoh laporan tindak lanjut Survei Kepuasan Masyarakat</h1><div class="entry-meta">Oleh <span class="posted-by vcard author" itemtype="https://schema.org/Person" itemscope="itemscope" itemprop="author">			<a title="Lihat seluruh tulisan oleh khoiri"
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khoiri			</span>
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itemprop="text"	><p>Berikut adalah contoh laporan tindak lanjut atas rekomendasi keluhan dari masyakat atas hasil survei kepuasan masyarakat (SKM). Jika kalian memerlukan silakan kalian ganti dan edit pada bagian aygn diperlukan.</p><p><strong><b>TINDAK LANJUT ATAS</b></strong><strong><b> </b></strong><strong><b>REKOMENDASI / KELUHAN DARI MASYARAKAT</b></strong></p><p><strong><b>HASIL SURVEY KEPUASAN MASYARAKAT</b></strong></p><p><strong><b>DINAS PERDAGANGAN DAN PERINDUSTRIAN KOTA KEDIRI</b></strong></p><p><strong><b>TAHUN 2025</b></strong></p><p><strong><b> </b></strong></p><p>Nomor :              /            /        /2025</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong><b> </b></strong></p><table><tbody><tr><td width="51"><strong><b>No</b></strong></td><td width="236"><strong><b>Kelemahan</b></strong></td><td width="266"><strong><b>Pendapat Responden</b></strong></td><td width="256"><strong><b>Tindak Lanjut SKM</b></strong></td></tr><tr><td width="51"><strong><b>1</b></strong></td><td width="236">Perilaku Pelaksana</p><p><strong><b> </b></strong></td><td width="266">Petugas dinilai kurang ramah dan tidak profesional</p><p><strong><b> </b></strong></td><td width="256">Menyelenggarakan pelatihan etika pelayanan publik, menerapkan sistem penghargaan dan sanksi, serta melakukan monitoring kepuasan secara berkala untuk memastikan kualitas interaksi pelayanan tetap optimal</td></tr><tr><td width="51"><strong><b>2</b></strong></td><td width="236">Kompetensi Pelaksana</td><td width="266">Petugas kurang hati-hati saat memeriksa timbangan sehingga hasil pemeriksaan menimbulkan ketidaksesuaian</td><td width="256">Meningkatkan keterampilan teknis melalui pelatihan, memperketat pengawasan kinerja petugas, serta menetapkan standar operasional kerja yang jelas.</td></tr><tr><td width="51"><strong><b>3</b></strong></td><td width="236">Produk/Jasa Spesifikasi Jenis Layanan</td><td width="266">Timbangan rusak setelah tera ulang, prosedur tidak efisien, program tera ulang dianggap tidak bermanfaat</p><p><strong><b> </b></strong></td><td width="256">Memperbaiki SOP tera ulang agar lebih teliti, melakukan pelatihan teknis bagi petugas, mengevaluasi frekuensi tera ulang agar tidak memberatkan, serta memberikan garansi perbaikan apabila kerusakan timbangan terjadi akibat layanan</td></tr><tr><td width="51"><strong><b>4</b></strong></td><td width="236">Biaya/Tarif</p><p><strong><b> </b></strong></td><td width="266">Biaya tera ulang dirasa mahal dan tidak sesuai dengan kualitas hasil layanan</p><p><strong><b> </b></strong></td><td width="256">Memberikan pemahaman bahwa tera tera ulang itu biayanya gratis, adapun pembebanan biaya adalah biaya servis UTTP di luar tera tera ulang</td></tr></tbody></table><p><strong><b> </b></strong></p><p><strong><b> </b></strong></p><p><strong><b>Semua unsur di atas sudah ditindaklanjuti 100 %</b></strong></p><p>&nbsp;</p><p>Kediri, 15 Desember 2025</p><p>Kepala Dinas Perdagangan Dan Perindustrian</p><p>Kota Kediri</p><p>&nbsp;</p><p>&nbsp;</p><ol><li>Ridwan, S.Sos.,MM</li></ol><p>Pembina Utama Muda</p><p>NIP 19731001 199201 1 001</p><div id="wpdevar_comment_1" style="width:100%;text-align:left;">
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